Enterprise Specialists, Deployment Ready.
Certified developers and engineers for companies and partners in Singapore and Australia, delivering high quality solutions across ServiceNow, SAP and AI.
- Practitioner-certified leads
- Senior review on complex builds
- Change-controlled delivery
- Interview first
- Month-to-month
- PDPA-aligned
Supercharge You ServiceNow functions.
Backlog, foundations and new modules, handled by certified developers for companies and partners.
-
Keep it running
Day-to-day requests, small changes and admin, worked through your backlog.
-
Fix the foundations
A CMDB people trust, and upgrades that stop dragging.
-
Extend it
Risk and security, HR and customer service, or a custom app on the platform.
-
Add capacity
Certified people for partners, working under your delivery lead.
We build SAP solutions that keep moving.
Clean-core ABAP and BTP development for companies on S/4HANA or ECC, and for SAP partners.
-
Develop in S/4HANA and ECC
Custom reports, enhancements and apps for finance and core processes.
-
Keep the core clean
Extensions built outside the core, so upgrades stay simple.
-
Open SAP to other systems
Secure APIs your portals and apps can use.
-
Add capacity
SAP developers for partners and system integrators.
Rapid deploy AI led solutions around your work.
Web apps, integrations and private AI assistants, built in your cloud and handed over with the code.
-
Replace spreadsheets and old apps
Macros, Access databases and ageing tools rebuilt as maintained web software.
-
Connect your systems
APIs and queues that keep ERP, CRM and service data in step.
-
Private AI on your documents
Assistants that answer from your files, respect permissions and show their sources.
-
Cut licence costs
Open-source alternatives to paid tools, self-hosted and run for you.
Your staff back to work, fast.
A named L1/L2 engineer in your tools, with a clean hand-off to your IT lead or provider. Business hours in Singapore and Australia; after-hours on request.
-
Sign-in problems sorted
Password resets, lockouts and MFA, after an identity check.
-
Starters and leavers
Accounts and licences ready on day one; access removed on the last.
-
Laptops and phones
Windows and Mac issues, Intune enrolment and printers, by remote session.
-
Microsoft 365 and apps
Outlook, Teams, OneDrive, SharePoint and access requests.
-
Fixes written down
Each fix becomes a runbook, so repeat tickets get quicker.
-
Works in your tools
ServiceNow, Jira Service Management, Freshservice, Zendesk or Teams.
A named specialist
Interviewed and approved by you. Works in your instance, repository or ticket queue.
Senior lead review
Complex scripts, transports, integrations and design decisions checked before release.
Runbooks and cover
Your setup documented before go-live, so leave or a handover does not stall the work.
Named people
You interview and approve your developer or engineer before anything starts.
Senior review and assessment
Senior review on complex work, and a scored quality assessment every month.
Change control
Built in your development environment, documented, released through your change process.
Escalation channel
A shared Teams, Slack or WhatsApp channel with a senior person, replying the same business day.
Planned leave is covered by a teammate working from your runbooks, with senior oversight.
Named accounts, least privilege
Accounts you create, with only the roles the work needs. Remove them any time.
Held by us, not the individual
Passwords and 2FA codes sit in our company vault and are changed when anyone leaves.
Managed laptops only
Registered devices with a locked work profile and managed browser. Downloads restricted.
Production through your process
Built in your development or test environment, promoted by your change or transport process, every action logged.
No training on your data
Your data never trains AI models for other businesses.
Written agreement first
Signed agreement before we see any code, ticket or record. Data processing terms on request.
Frequently asked questions
How is pricing set?
Named developers, partner capacity and support engineers are priced per person, per month. Fixed-scope projects and health checks are quoted after scoping. We send a written quote after a 30-minute call, with no setup fee.
Can we interview our developer or engineer first?
Yes. You meet and approve them before anything starts. If they are not the right fit, we put forward someone else.
Do you make changes directly in our production environment?
Not directly. Platform and application work is built and tested in your development or test environment and reaches production only through your change or transport process. Support engineers work in your tools with only the roles you grant.
Can you add white-label capacity to our consulting practice?
Yes. Partners and system integrators use our developers on their client projects, interviewed by their delivery lead, working in their instances and stand-ups, month to month.
What happens if our developer or engineer is on leave or leaves?
We document your workflows and standards into runbooks before go-live. Planned leave is covered by a teammate working from those runbooks, with senior oversight. If someone leaves, we cover while we bring in a replacement at no extra cost.
How is our data and intellectual property protected?
You own 100% of the code, configurations, and runbooks we build for you. Your people use named accounts you create and can remove at any time. Logins and two-factor codes are held in Rungentic's password vault, our team works only from registered laptops, and we never use your data to train AI models for other businesses.
Can we combine multiple services under one agreement?
Yes. Several services can run under one master agreement and one monthly invoice.
How do we cancel?
Support runs month to month. You give notice as set out in your agreement, we hand over the runbooks, code and documents we built for you, and you remove our accounts.
Talk to us
Developers, support engineers or a fixed-scope project. Start with a 30-minute scoping call.
Or email hello@rungentic.com